The Centre for Digital Public Services
During 2021, we worked with the Centre for Digital Public Services (CDPS) supporting the delivery of grant services in Wales. We led a Discovery and Alpha looking at how to increase the reach and impact of their community grants.
The client
The Centre for Digital Public Services (CDPS) works alongside other organisations within Welsh Government to create public services founded upon the needs of the people who use them
The challenge
During 2021, we have been working with the Centre for Digital Public Services (CDPS) supporting the delivery of grant services in Wales. We led a Discovery and Alpha looking at how to increase the reach and impact of their community grants. The focus of the discovery was to understand the needs of users and their pain points with the existing grants process. Alongside this we sought to map organisational objectives for grants, how impact was measured and an overall mapping of grants and their processes.
How we did it
We began with an eight-week discovery bringing in members of CDPS to the core team to upskill the organisation. We quickly defined the problem statement, key user groups and the goals for the discovery phase. This enabled a clear and shared understanding of ‘success’ for this phase as a team and with our sponsors.
We used a variety of research methods to gain a holistic understanding of the needs of our user groups. Over the eight weeks of research we conducted 59 evaluations and had survey responses from over 200 community groups. We also tested how we could reduce the data collection of the organisation to only essential data needed to make effective decisions and measure the impact of investments. We worked with over 15 other organisations across public, private and third sectors across the United Kingdom, understanding their delivery experience of grants both for the needs of users and technical platform delivery.
The technical options analysis enabled clear recommendations on how to ensure a grants platform could scale and deliver a simple and intuitive service
